Chariots All Terrain Pushchairs

About Us We are eager to provide you with quality products and service...so that you will recommend us to your friends ! If you have any suggestions or comments please email us at sales [at] pushchairs [dot] co [dot] uk, just press the

button.

You can contact us at:

Chariots All Terrain Pushchairs
Orchard Farm
Spreyton
Crediton
Devon
EX17 5AS Phone:01363 881110 Email:sales@pushchairs.co.uk

Chariots All Terrain Pushchairs is a trading style of:
Orchard Farm Ltd, Registered in England, Company Number 6403151, VAT Reg. 750 7614 33

Registered Office, Orchard Farm, Spreyton, Crediton, Devon EX17 5AS

Chariots was established in 1996 as a specialist supplier of All Terrain Pushchairs and was incorporated on Jan 1st 2008. We supply a variety of specialist all terrain pushchair products which can be seen on our websites at:

Pushchairs

Special Needs Pushchairs for older or larger children

Shade-a-Babe the best sun protection for babies and children in pushchairs

Chariots All Terrain Pushchairs

Land Rover Pushchairs accessories and spares

Chariots All Terrain Pushchairs supports the Devon Wildlife Trust and is recognised for its work at Orchard Farm under the Wildlife Trust Approval Scheme.

Chariots All Terrain Pushchairs supports the work of Devon Wildlife Trust - click to visit Devon Wildlife Trust

How to buy things Making a purchase is easy, you can do it online or by telephone. All Prices advertise are in GBP £s Sterling.

Just browse our Catalog to find the product you want and press the

button, then press the confirm button - don't worry if you make a mistake you can delete anything from your shopping list later.

Press the

button to see the products you have selected and make any changes, or

Press the

button and go straight to the page where you tell us your address and how you would like to pay for it.

We accept payment by most credit or debit cards, e.g. Visa and Mastercard, Switch, Delta and Maestro (but not AMEX or Diners Club).

Your purchase will appear on your Credit or Debit Card Statement as "Orchard Farm Ltd"

But if you would prefer not to use your Credit Card Details online then we can accept payment other methods:

1. We will telephone you for your Credit Card details, provided you are in the UK.

2. If you use Internet Banking you can transfer payment directly into our account, or if you would like to pay by cash then you can simply deposit your payment at any branch of Barclays direct into our account:

Sort Code. 20-41-12

Account No. 93268756

Account Name. Orchard Farm Ltd

If you are not in the UK you can still make direct payments to us using the references:

SWIFT BARCGB22

IBAN GB51BARC20411293268756

Routing Code 026002574

Please use your Order Number produced in the checkout as the payment Reference.

3. Send us a Postal Order or Cheque (cheques will be cleared before dispatch)

You can choose one of these options in the checkout.

We do not charge for any item until it is ready to post to you, unless they are specially ordered for you and are being shipped direct from the manufacturer/distributor. However please note that when you enter you payment card details an Authorisation is obtained from your Bank for the cost of your order and the money is 'earmarked' on your account reducing your available credits. If you want to avoid this then select an alternative payment option.

If you would prefer to speak to someone about your purchase, or if you are unsure about giving your credit card details on the internet (even though this website uses 128 bit encryption), then please telephone us to place your order. Tel: 01363 881110

If you would prefer not to give your Credit Card details by any method then we can accept payment in other ways - Postal Order, Cheque ( has to clear first before dispatch), Internet Banking (direct money transfer into our account), or even by Cash (simply walk into any branch of Barclays Bank in the UK and deposit payment into our account) - but telephone first for details and to arrange with us.

Shipping And Handling The prices advertised for each product do not include the cost of delivery to you, it would be nice if they could do but postage costs vary according to the weight of the parcel if you buy more than one item the postage cost is less for each item than if posted separately.

We normally despatch goods weighing less than 1.2kg by Royal Mail 1st Class Delivery, over 1.2kg parcels are despatched by Courier - Initial City Next Working Day Service or Business Post (please note that some remote areas are excluded from this service, e.g. the Highlands).

If you are buying a single or double pushchair then it doesn't matter how many accessories you add the cost will always be £10 for delivery by 17:30 hrs on the UK Mainland excluding the Scottish Highlands. Delivery to the Scottish Highlands and Islands (see postcodes below) is unfortunately more expensive. You can choose one of the timed delivery options which suits you better but these are a bit more expensive. It may be possible to track your parcel on the day of delivery, but this service is not normally available until after 14:00hrs.

Goods weighing up to 2kg can also be sent to UK addresses by Royal Mail Special Delivery (guaranteed delivery the next working day) by 1pm.

Goods delivered by Courier will arrive between 8:00am and 8:00pm (although most often before 5:30pm). If when they arrive as agreed and you are not there to receive delivery the courier will attempt to leave it with a neighbour, if this is not possible then they will leave a failed delivery card. Please contact the telephone number on the card within 48hrs to re-arrange delivery.

You have the opportunity to select your preferred method of delivery to a less expensive or a faster option when you pay for your shopping.

Deliveries of goods over £5 require a signature on delivery, so there will need to be someone in to receive the goods. Any claim for damage or shortage must be made within 3 days of delivery. Please do not ask for the parcel to be left somewhere in your absence as this is not possible a signature is always required. If no one is available then they will leave a notification card and it will be held at your local post office awaiting collection. If not collected within 6 days of posting it will be returned to us. Or you can arrange re-delivery online at Royal Mail Re-Delivery We regret that we cannot do this for you.

Scottish Highlands & UK Islands

For goods ordered for delivery to the postcodes listed below please select the 'Scottish Highlands & Islands' option in the checkout. The Royal Mail charges are the same as the rest of the UK, but sadly the courier charges are higher. Note that the Isle of Man, Channel Islands & Isle of Wight are listed separately.

AB31 to AB56 (exc AB39)

KA27 to KA28

PA20 to PA78

PH4 to PH50

We usually only supply to addresses in the UK and Ireland. Some goods (not pushchairs or orders weighing over 2kg) can also be despatched to EU countries, please email us for details of costs. We regret that we do not normally supply pushchairs to other countries due to licence and warranty issues howvere please contact us by email if you would still like to pursue this option.

We regret we cannot provide a tracking service for orders sent by Royal Mail 1st Class Recorded Delivery Service but we can supply you with the tracking reference if required.

If your parcel is delayed or missing you can contact the Royal Mail 08457 740 740 or online at Royal Mail Track & Trace and use the tracking reference to resolve this with the Royal Mail. We regret that we cannot do this for you.

Delivery Schedule We aim to dispatch pushchairs within 24hrs and orders received before noon are often dispatched the same day. We try to maintain our website daily so if an item is shown as 'IN STOCK' then it really is available for despatch to you.

If you request that goods are dispatched to an address other than that of the Card Holder then there may be an additional delay as we have to jump through some extra hoops with the Credit Card companies.

Delivery will be between 8:00am and 8:00pm (although most often before 5:30pm).

Guaranteed Morning or Afternoon Delivery

So that you don't have to wait in all day you can narrow down the time of delivery to either a the Morning (from 8:00am to 12:00am) or Afternoon (from 12:00am to 5:30pm).

This service usually costs an additional £10 but we sometimes offer selected products with this service included free. This service is especially valuable in London where delivery schedules are very unpredictable.

If when they arrive as agreed and you are not there to received delivery the courier will attempt to leave it with a neighbour, it this is not possible then they will leave a failed delivery card. Please contact the telephone number on the card within 48hrs to re-arrange delivery. The second delivery will be on a Next Working Day Service not a Morning or Afternoon Service. In the event of a dispute (you say there was someone there they say there wasn't) we have to rely on the information provided by the Courier - they have proved reliable in the past and as good as their word in refunding the delivery cost when they genuinely get it wrong as their reputation is on the line !

Put Aside for Delivery Later

If you would like to order your pushchair and/or accessories in advance of when you need them (to make sure that they are available) but you don't want to take delivery yet then we will happily accept your order and put the goods aside for you for up to, say, 3 to 4 weeks.

We do not charge for the goods until they are dispatched and there is no charge for this service.

Simply order the goods as normal and in the checkout complete the 'preferred delivery date' section, e.g. "Last week February - telephone to arrange"

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges The prices advertised include the appropriate rate of VAT normally 15% but there are some items which are zero rated.

Customers in the Channel Islands (EU Non Fiscal areas of Jersey & Guernsey) can purchase goods at Zero Rate VAT (although there may still be some VAT element in the delivery or postage cost).

Credit Card Security
All credit card information is captured and encrypted on a Secure Server using Actinic Payments, powered by Creditcall a 100% PCI DSS compliant secure online card processing system - we do not see your card details.

SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment

Credit Card companies now insist that all merchants accepting payments by credit card employ approved data security specialists to verify the security of their systems - an 'MOT' for websistes - we use Security Metrics, approved by Barclaycard Merchants Services.

When you enter your card details the payment is 'Pre-Authorised' but we do not actually charge your card until we dispatch your order.

If you are unsure about giving your credit card details on the internet then please telephone us to place your order. Tel: 01363 881110

Guarantee Please see the separate warranty details.

Reaching Us

Privacy Policy Chariots All Terrain Pushchairs does not disclose buyers' information to third parties. or use the data from your purchase for any marketing campaigns

Cookies are used on this shopping site to keep track of the contents of your shopping list once you have selected an item.

The way that ecommerce websites work and keep track of the products you have added to your shopping list is by keeping a list of them in a temporary file, called a Cookie, on your computer. Just as temporary files are added to your computer as you surf the net looking at websites Cookies are also added when you buy things.

Some people instruct their internet browser, e.g. Internet Explorer, not to accept Cookies. If your browser has been configured in this way then you won't be able to purchase anything from us or anyone else online. The same is true of Java Script which ecommerce websites also use.

There is nothing sinister about Cookies or Java Script....unless you are surfing some of the dodgier websites.

If you want to remove any Cookies which have been placed onto your computer and you are using Internet Explorer then from the menu at the top click Tools , Internet Options and on the 'General' tab press the 'Delete Cookies' button.

If your browser has been configured to reject Cookies or Java Script then we can only suggest that you have a word with whoever has been messing around with the software and tell them to stop it.

If you want to change the settings yourself then from the menu at the top click Tools , Internet Options and press the 'Restore Defaults' button.

Chariots All Terrain Pushchairs does not use the data from your purchase for marketing campaigns. If you are receiving unwanted Mail or Telephone marketing then we recommend you contact:

The Telephone Preference Service

The Mailing Reference Service
Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy We want to treat you as we would like to be treated ourselves.

You can cancel your order any time before we despatch it, if you realise that you have ordered the wrong product then press the Press the

button to send us an email with the amendment or cancellation, or better still pick up the telphone and call us on 01363 881110.

You can send your Pushchair or Accessories back to us, but please remember that you are responsible for it until we receive it so you need to look after it. It must come back, unused, in its original condition and packaging.

If you decide that you do not want the product then send it back and we will refund the cost of the product but we don't refund the actual delivery cost - note that although we only charge £10 for delivery the actual cost of delivering a single pushchair is approx. £15, a double £20.

If a product is returned without it's original packaging, or if the packaging has been damaged and cannot be re-used, then there may be a handling and re-packing charge.

If for some reason you do need to return something to us then you should send it by Carrier or Royal Mail Recorded Delivery so that if we don't receive it you can claim the loss from them. We don't refund goods which we have not received back even though you sent it.

We don't accept pushchairs or accessories back after they have been used.

In some circumstances and as a gesture of goodwill we may supply a replacement product in advance of the return and inspection of product alleged to be faulty by a customer. In the event that the original product is not returned then we reserve the right to charge the customer for the product. In the event that the original product when returned and inspected is found not to be faulty, then we reserve the right to charge the customer for any reasonable costs we have incurred in it's replacement which have resulted from their error or failure.

We hope you will agree that this all sounds fair and common sense.

This does not affect your statutory rights as a consumer. You can find out more about your rights as a consumer from the Office of Fair Trading

Actinic Shopping Cart Software

You can order online or by telephone 01363 881110